Lucy Aketch

Name: Lucy Aketch

Year of experience 22 years.

Education Level:  High Level

Expertise and Skills:

Reception Services and Switchboard Management:

• Operating the telephone switchboard to screen and direct calls to the appropriate staff or department.
• Responding to inquiries from clients or partners.
• Receiving visitors, registering them on the visitors' book, and directing them to the relevant office.
• Maintaining a clean and inviting reception area.

Deliveries and Dispatch:

• Coordinating incoming and outgoing mail flow in the office.
• Managing the distribution of the Science Policy Africa (SPA) newsletter to local institutions.
• Handling invoices from AAS vendors and service providers for processing.

Administrative Support:

• Providing logistical support for staff attending meetings and airport transfers.
• Assisting in booking flights and hotels for visitors and staff.
• Acting as the Admin and Approver for all taxi requests.
• Supporting other departments with event preparations and resource reservations.
• Coordinating with service providers (e.g., travel agents, hotels, taxi companies) and updating staff lists.

Meetings and Events Planning:

• Assisting other departments with event preparations and resource reservations.
• Booking and scheduling appointments and meetings for the team.
• Arranging travel and logistics related to meetings, appointments, and events for all AAS staff and stakeholders.

I am skilled in managing reception services, handling deliveries, providing administrative support, and organizing meetings and events efficiently.

Personal Vision: 

1. As a dedicated professional working within the institution, my vision is to contribute to its growth and success by providing exceptional administrative support and services. I envision an institution that operates with utmost efficiency, where all staff members and visitors experience a welcoming and organized environment.
2. I aspire to maintain a highly responsive and customer-focused reception service, ensuring that all inquiries are promptly addressed, and visitors feel valued and respected. By efficiently coordinating deliveries and dispatch, I aim to streamline communication and ensure that all correspondence is handled promptly and accurately.
3. My vision also includes a strong commitment to fostering positive relationships with external service providers, such as travel agents and hotels, to ensure that all staff members receive the best possible support when traveling for work-related purposes.
4. Overall, my vision is to be an indispensable asset to the institution, ensuring smooth operations and allowing other team members to focus on their core responsibilities with confidence. I am driven to contribute to the institution's growth and success by maintaining a high standard of professionalism, efficiency, and dedication in all my duties.